Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders typically ship within 2–3 business days. Standard shipping takes 5–7 business days, and expedited options are available at checkout.

Do you ship internationally?
At this time we ship within the United States. If you're located outside the US, please contact us and we'll do our best to accommodate you.

Can I track my order?
Yes! Once your order ships you'll receive a confirmation email with a tracking number so you can follow it every step of the way.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase on unused items in their original condition. Please contact us to get the process started — we'll make it easy.

What if my order arrives damaged?
We're so sorry to hear that! Please reach out within 7 days of receiving your order and we'll make it right with a replacement or refund.

Products

Do you offer custom canvases?
We love working on custom projects! Contact us to share your ideas and we'll discuss options and pricing.

Can you help me choose threads for my canvas?
Absolutely — thread selection is one of our favorite parts. Reach out anytime and our team will help you find the perfect combination of colors and fibers.

Do you carry finishing supplies?
Yes! We stock a range of finishing supplies including stretcher bars, scroll frames, and accessories to help you complete your project beautifully.

Classes & Events

Do I need experience to take a class?
Not at all! We welcome stitchers of every skill level, including complete beginners. Our instructors are patient, encouraging, and passionate about the craft.

How do I sign up for a class?
Browse upcoming sessions on our Events page or contact us directly to reserve your spot. Space is limited, so we recommend registering early.

Still Have Questions?

Don't see your question here? We'd love to help. Contact us and we'll get back to you as soon as possible.